Close your SpinDog account
Need to take a break or close your account for good? You have full control. Cool-off, self-exclusion or permanent closure, all available in a few clicks, no friction, no questions asked.
Need to talk to someone?
Free, confidential help is available 24/7 from GamCare on 0808 8020 133, online via BeGambleAware, or through national self-exclusion at GAMSTOP.
Step-by-step
Choose your closure type
Time-out (1-6 weeks), self-exclusion (6 months-5 years) or permanent account closure.
Contact support
Live chat, email or the in-account closure form. State the closure type and duration.
Withdraw your balance
Cash out any remaining balance before the account locks.
Confirm GAMSTOP if needed
For UK-wide self-exclusion, register separately at gamstop.co.uk.
Cool-off vs self-exclusion vs closure
Cool-off (time-out) locks your account for a short period (24 hours to 6 weeks). It's reversible only by waiting it out, useful for a short reset without committing to a long block.
Self-exclusion locks your account for a longer period (6 months, 1 year, 2 years or 5 years). For UK-wide self-exclusion across every UKGC-licensed operator, register once at GAMSTOP, the registration covers every UK casino and sportsbook.
Permanent closure ends your relationship with SpinDog. Your data is retained only as long as required by AML and licensing law. Reopening is not possible after permanent closure.
Help & contact
support@spindog.example, replies within 24h.
GamCare
0808 8020 133, free, confidential, 24/7.
Live chat
Inside your account, instant closures.
GAMSTOP
UK-wide self-exclusion at gamstop.co.uk.
Frequently asked questions
Can I reactivate my SpinDog account?
It depends on the closure type. A temporary pause (time-out) reopens automatically when the period ends. A permanent self-exclusion cannot be reactivated.
What happens to active bonuses on closure?
Active bonuses and free spins are forfeited at closure. Convert or withdraw any bonus winnings first if eligible.
How long does closure take to process?
Live chat closures are instant. Email requests are usually processed within 24 hours.
What happens to my balance?
Withdraw your balance before requesting closure. Support will help you process any pending withdrawals.